Refund & cancellation

Before purchasing, check the plan price, access duration and included tests. Current Mentor Pass plans are one-time purchases for the stated duration; they do not automatically renew.

If you see a duplicate payment, a payment deduction without activated access, or a problem accessing the purchased service, contact SSCMentor with your registered email, order or payment ID, payment date and a description of the issue. Do not share your PIN, OTP, password or full card details.

We review the payment and access records to determine the appropriate resolution. A failed or pending payment may first require reconciliation with the payment provider. Refund eligibility and the proposed resolution will be communicated after verification, subject to applicable consumer rights.

Where a refund is approved, it is processed through the original payment channel where supported. The payment provider or bank controls the time it takes to appear in your account. We will communicate the available reference and expected processing information when the refund is initiated.

Contact support before making another payment for the same unresolved order. Nothing in this policy removes rights available under applicable law.